Privacy policy

1. Introduction:

At Villas2Go we respect our valued customer's privacy and ensure not to collect any information other than the information relevant to make booking with us. As such, we strive to take care of our customer's right to privacy in connection with their interaction with this website. Our scope of commitment as part of the use of your information is outlined herein.

2. Information We Collect

We may collect the following types of personal information from our customers. Upon the submission of information, you give consent to Villas2Go to use your information to process orders in an accurate and prompt manner :
- Contact Information (e.g., name, phone numbers, email addresses)
- Travel Information (e.g., pick-up and drop-off locations, flight details)
- Payment Information (e.g., credit card details)
- Documents (e.g. Passports, IDs, Driving licenses)
- Preferences and Special Requests

3. How We Use Your Personal Imformation

We use the collected information for the following purposes:
- Providing and improving our transportation and chauffeur services
- Communicating with customers regarding bookings, updates, and promotions
- Enhancing customer experience and satisfaction

4. Data Security

We implement industry-standard security measures to protect customer information. This includes encryption, access controls, and regular security audits. We do store all data in secured digital files.
All information provided by our customers during online booking, such as their name,address,email id and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.

5. Third-Party Partners

We may share necessary information with third-party partners (e.g., drivers) to fulfill service requests. These partners are contractually obligated to adhere to our privacy standards.

6. Opt-Out

We provide options for visitors to our website to 'opt-out' of having their personal information used for certain purposes. For instance, if you don't want to receive any marketing material by way of newsletter or promotional emails, you can choose to request us not to send advertising information from Villas2Go or our affiliate websites.

7. Compliance with Laws

We comply with applicable data protection laws and regulations. In the event of a data breach, we will notify affected customers promptly.

8. Changes to Privacy Policy

We reserve the right to update this privacy policy. Customers can view the updated policy posted on our website.

9. Contact Information

Contact information might be used in the future for promotional purposes. For any privacy-related inquiries, please contact us at info@villas2go.com

10. Contests and Surveys

Villas2Go conducts contests, drawings and surveys every now and then. Some contents are organized in collaboration with a third party sponsor, and visitors to our websites will be informed at the time of the contest regarding the involvement of a particular third party and their extent of using your personal information. Since participating in these contests is voluntary, it's solely at your discretion whether or not to partake in them and reveal your personal information.

Terms and Conditions

Thank you for choosing our travel packages. By booking a trip through our website, you're deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you've clearly understood the conditions of your preferred trip. All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:

1. Pricing

Our policy assures you of an economic pricing, along with the convenience of making reservation online . Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

2. Method of Payment

We accept almost all major credit cards, such as Visa, MasterCard, American Express, Discover, and Diners. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.

3. Confirmation of Payment

Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you've provided correct information pertaining to your travel requirements at the time of booking.

4. Cancellation & No Show Policy:

4.1 Cancellation

-Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity with Villas2Go, client has to read cancellation policy of that particular tour.
- Combo tours can be cancelled, but if anyone is cancelling any of the single tour in combo then they will not able to avail combo offer, In this case Villas2Go will consider Individual tour price of non-cancelled tour & Refund remaining amount.
-While booking combo please make sure that all combo tours options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.

4.1 No Show

If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services, yacht charters, jet flights or helicopter rides, privet chefs, catering services, decoration services, personal assistant services, security services or any other special required service upon request. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

5. Cancellation Procedures

Prior to making cancellation , we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Villas2Go in writing. Upon receiving your cancellation request, we'll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Villas2Go cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

6. Itinerary Amendments

Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Villas2Go reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood, earthquake or any other natural disasters including any kind of fire or declaration of war and local political conflicts. In case of an Emergency situation Contact your Country’s local Embassy.

7. Hotel Accommodation & Check-in - Check-out Policy

If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you've chosen. Villas2Go cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

8. Travel Insurance

Villas2Go shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

9. Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers - irrespective of their nationality - are advised to check with their respective country's consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

10. Website Usage Restrictions

All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Villas2Go. Accordingly, as a condition of this website's usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

11. Privacy Policy

- Client information is kept confidential and will not be shared with third parties outside company's associates without consent.
- Data is collected and processed in accordance with applicable privacy laws (see privacy policy posted on our website).

12. Feedback and Complaints

- Clients are encouraged to provide feedback or report any issues.
- We strive to address and resolve concerns in a timely manner.

13. Consent

- By booking our services, clients agree to abide by these terms and conditions. Villas2Go reserves the right to update these terms periodically. Clients can view any changes through the website.

Villas2Go, a brand of Villas & Yacht Services LLC, operates as an intermediate Booker engine connecting users with suppliers for various services.
Villas2Go, as an intermediary, does not hold any liability over the actions or services provided by the suppliers.
Users utilizing the services provided by Villas2Go acknowledge and agree that any issues arising from the services or actions of the suppliers are to be resolved directly with the respective supplier.
Villas2Go strives to provide accurate information and facilitate bookings between users and suppliers to the best of its abilities.
Users are responsible for reviewing and understanding the terms and conditions set forth by both Villas2Go and the suppliers before engaging in any transactions.
By using the services of Villas2Go, users agree to comply with all applicable laws and regulations governing the services being booked.
Villas2Go reserves the right to update or modify these terms and conditions at any time without prior notice.
Users are advised to regularly review the terms and conditions to stay informed of any changes that may affect their use of the services provided by Villas2Go.

Cookie Policy

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